If you are not pleased with an item, we ask that you notify us within 7 days of delivery to arrange a refund, exchange or replacement. Refunded items must be returned in their original shipping containers, unopened and in new condition containing all parts, accessories; etc. We will refund the full amount of the item, less the shipping and handling charges. In order to return items, please contact us at 1-888-330-9593. All items returned, which we determine are not defective, will be restocked. You will then be charged a 20% per item restocking fee. If the item is determined to be defective, we will refund your standard shipping fee and no restocking fee will be assessed. Defects caused by misuse to the item or improper operation are not covered under this policy.
Returns on all items are not accepted after 7 days.
Survival Supplies is deeply committed to your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal and financial information secure. That includes your name, address, phone number, mailing address, and credit card or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our financial partners have access to your information in order to complete your transaction.
At Survival Supplies, our products are guaranteed for 7 days after the order is shipped. Returns are not accepted after 7 days and are only accepted on items that are unopened and still in their original packaging. Any order that is returned for a refund will be charged a 20% restocking fee. If you feel a product is defective, please contact us to obtain a Return Authorization Number. We will refund your standard shipping fee and no restocking fee will be assessed.
Product liability disclaimer
All products are guaranteed against defects for up to 7 days from the date of receipt. Survival Supplies expressly disclaims all warranties, express or implied, or any kind with respect to the products sold on this website. You agree that Survival Supplies, its officers, employees, and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to Survival Supplies shall be the price of the products ordered.
The information provided on the freezedriedfood.com website is presented ‘as is’ and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. Survival Supplies expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that Survival Supplies, its officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information. You expressly agree that your use of this site is at your sole risk.