Who do I contact if I have a problem with a product?
Please email us at support@freezedriedfood.com, or call us.

What are my ordering options?
You can order via phone or online.

Is there a minimum order amount?
There is no minimum order.

What are your Call Center hours?
Monday to Friday; 9 a.m. - 5 p.m., Eastern Standard Time.

How long does it take for items to arrive?
With processing and shipping time, it can take between 7 to 14 business days for your item to arrive.

How do items ship?
UPS, FedEx and USPS for smaller items.

Can I get an order expedited?
Yes. Please see our complete shipping information for further details.

Can you ship to a P.O. Box?
No. The mail carriers we use cannot deliver to P.O. Boxes.

How do I return or replace an item?
Please see our complete return policy.

What guarantee is there on the items purchased?
Please see our complete guarantee policy.

Will my information be kept private?
Yes, we have a secure web site, all information is kept confidential. We do not sell information to other vendors. Only our partners (i.e., Authorize.net, UPS) have access to your information in order to complete your transaction.

Can I pay via check or money order?
Yes. Please see our "how to order" page.

Do you have any coupons?
Yes, click on the chat room and ask our operator for the "coupon of the day".